Security, Privacy & Payment Policy

Terms of Use & Privacy Policy

Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.
Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and are ready to be bound by the below statements.
Note: In these Terms, references to 'you', 'your’, ‘user' shall mean the end user accessing the website, and 'we', 'us', 'our', 'Company' shall mean Havanto.
Respecting Your Privacy
 
Havanto is committed to respecting your privacy. Therefore we set the highest ethical standards to protect your sensitive information. This privacy policy describes the type of information we collect, why we will collect it, and with whom we will share it.
We value the trust you have placed in us, please read the document regarding our privacy policy.  If you have any queries about our privacy policy, please contact our Customer Support.
Type of information we collect
 
  1. We may collect your contact details, such as your name, email address, phone number, postal address and delivery address (if different). 
  2. We may require your banking details such as credit card number, card holder name, expiration date and CVV or other details necessary for Internet banking. 
  3. In order to improve the shopping experience, we may seek order details of your previous purchases, including transactions and pricing details. 
  4. We may also collect your demographic information (gender, age, income) to conduct optional online surveys to asses our services. 
  5. We will collect your session and log in information, which include your IP address, operating system, browser type, browser language, date and time of request. 
  6. We will also collect sign in information for third party accounts shared on our website such as, Facebook, Twitter, Pinterest etc. 
  7. We shall ask for email communication by any user, for product inquiry, order and transaction details, for any complaints and disputes etc. 
     
How we use or share it
We conduct the business in an ethical manner, hence we collect the personal information of our users or customer only to cater best products and services at Havanto.com. We do not sell, trade, share or transfer your information to any third parties.
 
  1. Our affiliates and partners that are involved in buying and delivering process, shall use your information. In case of a merger or acquisition, other business entities may use your information. 
  2. An aggregated form of information may be used to understand the consumer behavior so that we can improve the shopping experience. Our business and marketing activities may also use the demographical profiles of our users. 
  3. To tell you about deals, offers, new launches, shipment status, informational and promotional content, we will use your contact information. There is an opt-out alternative for such services. 
  4. Our cookie policy is used to customize your experience, we may use the information stored in your browser to let you see the recently viewed items, your wish list, cart features etc. 
  5. To understand the consumer behavior, buying preferences and to analyze how user interaction is being forwarded, we will use traffic flow and session login information. 
  6. User engagement and time spent by each user on our site accessed with the help your IP address and traffic source information. We may use it to measure the performance. 
  7. User information may be required in case of legal disputes, regulatory or statutory requirements, troubleshoot problems, collect fees owed, detect or protect against errors, prevent abuse of our services, prevent violation of rights of third parties, enforce our terms and conditions. 
     
Cookie Policy
For enhanced shopping experience, Havanto uses cookies to store your browsing information. Cookies do not save your PII (personally identifiable information), though you can change the cookie settings as per your preferences. By using the website, we believe that you consent with the cookie policy.
 
User Consent
When you access the website or fill in your details to buy the products or services offered at website, Havanto will accept it as your consent with the privacy policy. For users who are not comfortable with the clause and conditions to share their personally identifiable information, it is requested to abort the use of the website. We also provide an opt-out option to our registered users to unsubscribe from all the non-essential mails and communication from us and our partners.
More Information
In case you have any question regarding our privacy practices, feel free to contact our Customer Support
Note: The privacy policy of Havanto.com may subject to change at anytime to include or exclude clauses, thus users are requested to visit this page in a timely manner to stay aware with the changes. The above privacy policy does not apply to our affiliates, partners and any third party associated with us, for further interaction kindly review the privacy statement of the respective.

Payment Policy
 

While using any of the payment method(s) described on the website for any of your purchases, Havanto will neither be responsible nor assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to You due to the following reasons:

  1. Lack of authorizations for any transaction(s)

  2. Exceeding the pre-set limit mutually agreed upon between You and “Bank(s)”

  3. Any payment issues arising out of the transaction

  4. Decline of transaction for any other reason(s)
     

Which forms of payment are acceptable?
 

Havanto entertains all forms of electronic payment means and services, such as Credit/Debit cards, UPI,EMIs, and third-party payment services, etc.
 

All payments made against the purchases/services by You on the Website shall compulsorily be in the Indian National Rupees acceptable in the Republic of India. The Website will not facilitate transaction(s) in any other forms of currency for any form of purchases made on the Website.
 

You understand, accept and agree that Havanto’s Payment Facility is neither a banking nor financial service, but is merely a facilitator providing an electronic and automated online payment facility using the existing authorized banking infrastructure and Electronic Card payment gateway networks. Through these facilities, Havanto is neither acting as a trustee nor acting in a fiduciary capacity with respect to the Transactions or the Transaction Price.
 

As a Customer, you understand that, upon initiating a Transaction, You are entering into a legally binding and enforceable contract with Havanto or its affiliated vendors to purchase the product(s) or service(s) from Havanto using our Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to Havanto through the Payment Facility.
 

Is there any form of additional or hidden fee?
 

No, there is no hidden fee on purchases made by you at Havanto. We also don’t charge any Shipping or Handling fee. However, on all discount coupons, a processing fee of 2.5% is applicable on the total price of your purchase. This fee includes government taxes which are applicable on the coupon discount, and are paid by us.
 

How are my electronic payments processed?
 

  1. All valid Credit/Debit Cash cards and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure, and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company. Havanto does not, in any way, store the information of your Credit/Debit cards.
     

  2. All online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
     

  3. Havanto currently uses razorpay for payment processing, please contact razorpay if you have any questions regarding payment processing, charges etc. Havanto is not responsible for any data breaches, security, privacy issues,or payment-related issues caused due to negligence or failure of razorpay. Please refer to razorpay.com for any further clarifications.
     

  4. Havanto may choose to change its payment processing provider at any given time without notice.